Neospin Privacy Policy

This policy explains what information Neospin collects when you open an account, use the cashier and play, why it is held, and the choices you have over it. Using the casino means the handling described here applies to your account.

Account Data

Running a real-money account means Neospin holds the details that make it work: your name, date of birth, email and contact details, login credentials, deposit and withdrawal records, bonus and wagering activity, gameplay history, and any messages you send to support. The card, PayID or crypto wallet you pay with is stored so deposits clear and winnings reach the right place.

Verification and Security

Before a first withdrawal, the cashier runs a verification check. To complete it you may be asked for a government photo ID and proof of address, and sometimes proof that a payment method belongs to you. Those documents confirm your identity and age, keep the account safe from fraud, and meet the conditions of the licence Neospin holds. Access to your information is limited to the teams that need it and kept on secured systems.

Cookies and Analytics

Cookies and similar tools keep you logged in, remember preferences and measure how the site performs so pages and games load reliably. Some analytics cookies are optional and you can adjust them in your browser, though switching off essential cookies can stop parts of the account from working.

Third Parties and Payments

Some data is shared with trusted providers: payment processors that move deposits and withdrawals, identity-verification services, game studios and the tools that keep the platform secure. Each partner receives only what it needs for its part of the service and is expected to protect it. Neospin does not sell your personal information.

Data Retention and Your Rights

Account and transaction records are kept while the account is active and for the period the licence and anti-money-laundering rules require after it closes, then removed or anonymised. You can ask to see the data held about you, correct anything wrong, update your marketing preferences, or request that the account be closed. Marketing messages are opt-in where required, and you can unsubscribe at any time without affecting service emails about your account.

Contact

To make a privacy request or ask how your data is handled, reach support through 24/7 live chat or the in-account help area, or email the support address listed in your account. Have your registered email ready so the request can be matched to the right account.